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Tuesday, May 14, 2013

Enable a Remote Assistance Connection

Enable a Remote Assistance Connection

Remote Assistance will allow select individuals (those that you or your organisation allows)  to connect to your computer to collaborate or solve issues that you may be experiencing. This is an interactive experience in contrast to Remote Desktop, which forms a remote terminal style connection with an individual user having sole control of the desktop environment. To Enable Remote Assistance you:
  1. Open Control Panel, then navigate to System choose Advanced System Settings and choose the Remote tab
  2. At the top of the page, you will see Remote Assistance. Tick the box  Allow Remote Assistance Connections to this computer then click apply. 
  3. Choose the Advanced Button.
  4. If you want to allow your computer to be able to be controlled remotely then tick the box Allow this computer to be controlled remotely
  5. The Invitations box allows you to choose the amount of time a remote assistance request remains valid. For Security reasons, its better to keep this number shorter than longer.
  6. Choose OK
  7. you have now enabled remote assistance on your desktop. Please note that you may also need to open a port in your firewall to allow these connections through. 

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